As we have no control over your water conditions or acclimation procedure. The guarantee for shipping is live arrival only, someone must be available to receive shipment, if there is a problem you have 1 hours to E-mail a photograph of the fish in our unopened bag in the box it was shipped in for credit on your next purchase. No credit or refund on shipping charges.
As we have no control over your water conditions or acclimation procedure. The guarantee for pick up is you may inspect the fish you have selected along with us to confirm its health before leaving our warehouse. We will even show you the fish eating if you wish. We can not be held responsible for any issues of health or life after you leave our warehouse with your purchase.
Every purchase comes with PJ'S Tropical Fish support, If you have issues or need advice with any item you have ever purchased from us. Just contact us via email or phone(1-920-979-4542) and we will be glad to help you.